Linq provides hosted/virtual predictive & auto dialers for International Call Centers for Rs2/hr per agent with no setup charges, monthly minimum or contract. The ability to use cheap broadband connections and related services virtually eliminate startup time and cost. Upgrades and CRM integration make this a full contact center. Its capacity grows in easy steps from a minimum of 5 to a maximum of 440 agents.
Benefits of Hosted Dialer
| Benefit | Explanation |
| Low cost | 10 seat dialer costs just Rs20/hour of use. Assuming an 8 hour shift for 22 days a month, it will cost you just 20x8x22=Rs3520 per month! Dialer has stop/start button in your web console. |
| No investment | Just fund your account for the hourly rent and minutes and you are ready to go. We will also provide free training to your dialer administrator. |
| Low setup time | Dialer can be ready for use in less than an hour. Also, since it can use readily available broadband connections you will not be delayed by the lengthy procedure of getting a leased line/T1/E1. |
| High Scalability | Hosted Dialers scale from 5 to 440 agents (and more!) in easy steps and in a matter of minutes. This lets you start small and grow with your process. | Cheap bandwidth | Hosted dialers can use cheap and readily available broadband connections instead of leased lines/T1/E1s that are bit-for-bit more expensive. |
Hosted Predictive Dialer Details
- Hosted dialers for Rs2/hr starting with 5 agents (i.e. 2/agent/hour) with no monthly minimum charge.
- No setup cost - Zero Capex
- Ability to create unlimited agents.
- Each dialer can dial 5 lines simultaneously for each agent.
- Perfect for startups, special purpose campaigns, pilot campaigns
- Dramatically lower bandwidth cost
- Minutes in 3 rate decks for your dialer. USA & Canada at Rs0.29 - Rs0.56/min.
- 6 second billing, charged only for connected calls.
- Incoming numbers from Rs250/month.
- No monthly minimum spend, no contract
- Free 24x6 telephonic support
- Online demo available.
Dialer Features
- Based on Vicidial®, the world's most popular dialer
- Inbound, Outbound and Blended call, email and SMS handling
- Outbound agent-controlled, broadcast and predictive dialing
- Full USA FTC-compliance capability
- Single tenanted for maximum TCPA compliance.
- Web-based agent and administrative interfaces
- Ability to have agents operate remotely
- Integrated call recording
- Three-Way calling within the agent application
- Scheduled Callbacks: Agent-Only and Anyone
- Avatar Soundboard capabilities for agent accent removal
- Email - send and receive
- SMS - send and receive
Use of Hosted Dialer
- You will get a online console in which you can start and stop the dialer.
- After clicking on start, the dialer is functional in about 1 minute
- Your online console also has the link to administer your dialer
- The same link allows your agents to log in
- Once you setup your dialer, the configuration stays even after stopping it
- You are billed for whole hours between starting and stopping the dialer
- Online demo available
Multi-Region Capability
Linq virtual dialers can be hosted out of more than 13 locations worldwide, ensuring lowest possible latency to the application. Dialer's location can be changed in minutes from your online console. The locations include:
- 5 locations in the USA
- UK/Ireland
- Germany/EU
- Japan
- Singapore
- Australia
- Brazil
Signing up for a free trial
- Click on the "take demo" link and register for the free trial.
- A hosted demo dialer will be started for you in a minute, along with a help pane with instructions.
- The dialer will remain functional for a couple of hours before switching off.
- We recommend scheduling a walk through of the trial by sending us a phone, time and time zone to call you at.
- We add credit daily for about 5 days to let you return to the trial.
Converting your free trial account to production
- Make a small payment into your Linq account to test your ability to pay for the service.
- Sign-in to cc.linq.in, click on Open console -> Payments.
- Pay by Credit Card, cheque or bank transfer.
- Tell us also your special requirements such as staffing, broadcasting lines or CRM integration etc.
- Schedule a walk through of the service by sending us a phone, time and time zone to call you at.